Complaints AND disputes

Complaints or disputes must be reported within 7 days after delivery.

In case the complaint is found to be justified, our liability is limited to the exchange of the goods. Any liability of the seller is limited to the actual amount paid for the order. Dog Runner always handles questions and complaints within the reasonable period of 7 days.

Complaints may be reported via


  • The European Commission offers an online dispute resolution platform for consumers, the ODR. Dog Runner is willing to participate.
  • All offers and agreements are exclusively governed by Belgian law, with the exclusion of the principles of conflicts of law in space.
  • All disputes that are related to or result from offers of Dog Runner, or agreements that have been concluded with it, will be submitted to the competent court in Dendermonde, unless a compelling legal provision explicitly designates another court as competent.